A client contacted us in panic. Their WordPress website was showing a 500 Internal Server Error, and nobody could access any page. Every minute the site was down, they were losing visitors and potential business.
They didn’t know what caused it. A recent update had broken something, but they couldn’t figure out what. They needed the website fixed fast, without losing any data or content.
What We Did for the Client
We started by checking the website and server to identify the problem and fix it safely. Here’s what we did:
Checked error logs and found the main cause of the 500 error
Deactivated faulty plugins and updated WordPress core files
Repaired the .htaccess file and verified file permissions
Optimized server settings for faster and more stable performance
The Solution
Within a short time, the 500 error was fixed and the website was back online. No data was lost, and all pages loaded normally. We explained the issue to the client so they could prevent it in the future.
After the fix, the website ran faster and more stable. We also added basic monitoring so the client would receive alerts if any issues occur again. The client was relieved, and their website was back in business without downtime.